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Customer Services

Customer Services at Paval Soft BPO

For the growing needs of all our clients, Paval Soft has manifested its own customer relationship management services. Under our dedicated inbound call center programs, we bring you the customer services which are offered. You will be able to track down the buying patterns of the customers through our inbound call center customer service. You can also identify the popular market trends and can sell the service or product of your own.

Over 12 years of industry experience, in offering customer care services Paval soft BPO is one of the leading contenders. To offer expected results from our service we bring you comprehensive customer relationship management programs. For the basis of any business, we value customer service. We institute quality customer care services all the way to meet business goals to make you win a large number of customers and make them get back again.

You can build or break your own reputation through customer service because it is the face of a company. The entire process of planning, organizing and lastly delivering ideal customer support services are involved at Paval soft BPO. The processes of customer assistance, training including installation, troubleshooting, and configuration provided in response to the individual requirement of the customers are included in it.

Paval Soft BPO customer care services are provided under specialized areas.

These include

  • Quick support to get control of your brand integrity
  • Retention Customer
  • Solving Account Queries
  • Management Order
  • Billing Queries
  • Reservations
  • Booking
  • Product Information
  • Maintenance

Inbound Sales

Inbound sales refer to the situations in an organization to ask about the product or service which will be contacted by the customer. When compared to traditional outbound sales, inbound sales are becoming more profitable.

It's important to have a well-implemented inbound sales team to change those calls into sales. As per statistics, 90% of inbound sales calls are switched. To our clients, they provide exclusive and customized inbound sales support. We will train a team perfectly who will handle the calls and they will be able to express the benefits and features of clients’ products and services.

The sales executive has just need to clarify questions or explain the benefits to the potential customer and convert into a full sale only if any customer who is calling inbound sales number will be a half sale, he/she wants to know about the products. For future sales, we ensure every inbound sales lead is either changed or added in the database. Our customized CRM comes in handy to manage these campaigns.

By desired customers, Inbound Sales involves marketing. The Inbound sales representatives, sales strategy and product knowledge are important for an Inbound selling process. To be customized for your products we have an experienced team in inbound sales executives, where we train the team well for your products and follow a strong sales strategy.

Our Inbound Sales' customer service gets the feedback of the customers with basic details and they follow regularly to make a sale and after the sale, they follow up to check if the customer is happy with the products or not.