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Chat and Email Support

It is crucial to respond to emails for any business, where the email has become a major communication medium these days. Big organizations will get a lot of emails each day and replying them becomes a tedious process for them, such companies start to outsource their Email support to BPO companies

Chat Support Services

Nowadays it’s being necessary to address the queries of online customers as businesses have been in turning towards online mode. While they are browsing, chat support creates an opportunity to answer customers’ questions instantly and make their online experience smooth and grasp them from dropping out. For information chats can request for a callback or be either a product or service or selling a product or service also we offer chat support services to handle such a process.

For quick answers, online customers have started online chat support on websites. It's applicable to any type of website since chat support is not restricted to technical support only. There is some potential to save the customer from dropping out.

Qualities of a good chat support

  • Responses Instantly
  • Easy to understand the language
  • Professionalism
  • Error Free
  • Proactive
  • Follow-up

Features

  • Up to 3 concurrent chats each desk can handle
  • Exclusive desk for a client
  • Group chat options
  • Canned Messages
  • Chat forwarding/escalation
  • Reports on daily chats
  • Monthly consolidated reports

Methodology

  • There will be 5-6 trained resources to provide 24x7 support for 1 desk.
  • Knowledgebase with FAQs will be created for each client.
  • There will be limited knowledge base for the scope of services
  • For effective operations the knowledge base will be constantly upgraded.
  • For further action, the escalations will be emailed to the client on a daily basis.

Email and Chat Support can be offered for

  • Customer Service
  • Help Desk/Technical Support
  • Inbound Support
  • Taking Order